NeWay — Privacy Policy
NeWay is a macOS app that lets you talk to and direct AI assistants on your Mac. This policy explains what data the app handles, where it goes, and your choices. Plain language on purpose.
The short version
- No account is required to try the app. Each install gets a random ID used to count hosted-service usage. If you start a paid trial or subscription, our billing provider collects your email, payment details, and transaction information.
- Voice routing depends on the app version and service mode. Audio may stream directly from your Mac to OpenAI, or be relayed through NeWay's encrypted server connection to OpenAI for usage limits and abuse prevention. The relay is not designed to record or retain the audio.
- We don't sell your data, and our key server forwards your requests without storing their contents — it only counts how many you make (to prevent abuse).
- Some data is processed by OpenAI, Anthropic, and (only if you connect them) Composio. Their policies apply to that processing.
What the app handles, and where it goes
| Data | When | Where it goes |
|---|---|---|
| Microphone audio | While you hold the talk shortcut | To OpenAI (Realtime). Depending on app version and service mode, it is sent directly from your Mac or relayed transiently through NeWay's server. The relay is not designed to record or retain the audio. |
| Screenshots | When you ask about your screen | To Anthropic via our key server (forwarded, not stored). |
| Selected / on-screen text | When you ask about a selection or window | To Anthropic via our key server. |
| Files you drop on NeWay | When you drop a file to ask/act on it | Path and contents to the AI agent (Anthropic) to do the task. |
| Your typed requests | When you type a task or question | To Anthropic via our key server. |
| Connected apps (optional) | Only if you connect Gmail/Calendar/etc. | Accessed via Composio to fulfil your request, routed through our key server. |
| Frontmost app / browser tab host (optional) | Only if you turn on "suggest connections from the site you're in" | Read on your Mac only to decide whether to offer connecting a matching service. Never stored, never sent off your device. The browser layer is off by default. |
| Random install ID | Always | Sent to our key server to meter usage and apply fair-use limits. Not linked to your identity. |
| Billing information | If you start a trial or subscription | Email, payment method, billing address, tax and transaction details are handled by our billing provider. NeWay stores provider/customer/subscription references and entitlement status, not full card details. |
Background agents run on your Mac
When you give NeWay a task, the agent runs locally on your computer. It can read and modify files and control apps that you direct it to. Its reasoning is performed by Anthropic (text of the task and relevant context is sent there). Review what it does before relying on it.
Our key server
NeWay supplies the AI access for you, so you don't need your own API keys. To do that, hosted requests pass through services we operate. They swap in the real API credentials and forward requests to OpenAI/Anthropic/Composio. For hosted voice, newer app versions may relay live audio through an encrypted connection to OpenAI. Audio frames are processed in memory while being forwarded; the relay is not designed to record or retain them.
We record aggregated usage (such as model token counts and audio duration estimates) for fair-use limits, billing, and abuse prevention, plus standard operational logs (timestamps, install/device ID, IP address, status codes, and connection diagnostics). These services are not designed to store the contents of your prompts, screenshots, files, or voice audio.
Data stored locally on your Mac
Settings, a local log, and recent voice-interaction history are stored on your Mac (under
~/Library/…) and never leave it except as described above. Delete the app and its
~/Library/Application Support/NeWay and ~/Library/Neway folders to remove them.
Third-party processors
Your content is processed by these services under their own terms:
- OpenAI — voice — openai.com/policies/privacy-policy
- Anthropic (Claude) — screen/text/task reasoning — anthropic.com/legal/privacy
- Composio — only if you connect accounts — composio.dev/privacy
- Stripe or Paddle — trial, subscription, payment, tax, and transaction support, depending on the billing provider selected before launch.
If you connect Gmail/Calendar, you authorize access through Google's standard OAuth screen; the connection is held by Composio and can be revoked any time in the app or in your Google account settings.
macOS permissions, and why
- Microphone — to hear your voice requests.
- Screen Recording — to capture a screenshot when you ask about your screen.
- Accessibility — to read selected/on-screen text and to type/click on your behalf when you ask.
- Automation (Apple Events) — to control apps (Notes, Calendar, Music) you ask NeWay to use.
You can decline any of these in System Settings → Privacy & Security; the related features simply won't work.
Your choices and rights
- Use the app without connecting any accounts.
- Disconnect connected apps at any time.
- Manage or cancel a trial/subscription through the hosted billing portal.
- Delete local data by removing the folders above.
- Depending on where you live (e.g. EU/EEA, UK, California), you may have rights to access, correct, or delete personal data, or to object to processing. Contact us at dmitrii@alowdi.com and we will respond as required by law. Note depending on the features you use, our records can include a random install/device ID, operational logs, usage totals, and billing/subscription references.
Retention
Operational key-server logs are kept for 30 days then deleted. Aggregated usage and billing records are retained as needed to provide the service, handle disputes, and meet tax/accounting obligations. Local data lives on your Mac until you remove it. Third parties retain data per their own policies.
Security
Traffic to and through our services uses TLS. Our relay is not designed to store your content, but content is necessarily processed in memory while being forwarded to the AI provider. No method is 100% secure; use the app accordingly.
Children
NeWay is not directed to children under 16 and we don't knowingly collect their data.
Changes
We may update this policy; we'll change the date above and, for material changes, note it in the app or on our site.
Contact
NeWay. Questions: dmitrii@alowdi.com.